Returns
Returns & Refunds Policy
We hope you love your order, but if you are not completely satisfied, we are here to help.
Return Period
You may request a return within 14 days of delivery.
Eligibility
To qualify for a return:
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required
Custom & Made-to-Measure Products
As our products are made to order, custom or personalised items are non-returnable, unless they arrive damaged or faulty
Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- We will offer a replacement or full refund
- We will cover return shipping costs for faulty items
Return Process
To start a return:
- Email us at creativeprintingsolutionsltd@gmail.com with your order number
- We will provide return instructions and the return address
- Items must be returned within 14 days of approval
Return Shipping
- Customers are responsible for return shipping costs for non-faulty items
- We recommend using a tracked service, as we cannot be responsible for lost returns
Refunds
Refunds will be issued to your original payment method within 5–7 working days after we receive and inspect the returned item